Shipping Policy

Effective Date: January 18, 2025

At DiamondJewell, we are dedicated to delivering your exquisite jewelry purchases to you with care and efficiency. This Shipping Policy outlines our shipping methods, costs, delivery timeframes, and other important details related to the shipment of your orders placed on our website, diamondjewell.com.

1. Shipping Destinations

We currently ship to the following locations:

  • Within the United States: We ship to all 50 states, including Alaska and Hawaii.

  • Select International Locations: We ship to a limited number of international destinations. Please check our shipping options at checkout to confirm whether we ship to your country.

We continuously evaluate our shipping options and may expand our international shipping destinations in the future.

2. Shipping Methods and Carriers

We utilize reputable and reliable shipping carriers to ensure your orders are delivered safely and on time. Our standard shipping methods include:

  • Standard Shipping: This is our most economical shipping option within the United States and to select international locations. Delivery times typically range from [Specify timeframe, e.g., 3-7 business days] for domestic orders and [Specify timeframe, e.g., 7-14 business days] for international orders.

  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery times typically range from [Specify timeframe, e.g., 2-3 business days] for domestic orders and [Specify timeframe, e.g., 3-7 business days] for international orders.

  • Express Shipping: For urgent deliveries, we may offer express shipping options. Delivery times typically range from [Specify timeframe, e.g., 1-2 business days] for domestic orders and [Specify timeframe, e.g., 2-5 business days] for international orders.

The specific shipping carriers we use may vary depending on your location and the selected shipping method. We will provide you with the tracking information for your order once it has been shipped.

3. Shipping Costs

Shipping costs vary depending on your location, the chosen shipping method, and the weight or value of your order. The shipping cost will be calculated and displayed at checkout before you confirm your order.

  • Free Shipping: We may offer free shipping on orders over a certain amount, as advertised on our website.

  • Shipping Fees: Our shipping fees are designed to cover the cost of packaging, handling, and transportation of your order. We strive to provide competitive shipping rates while ensuring reliable delivery.

  • Customs and Import Duties: International orders may be subject to import duties, taxes, and customs fees levied by your country. These fees are the responsibility of the customer. We are not responsible for any additional charges imposed by customs or government agencies.

4. Order Processing Time

Our order processing time is typically [Specify timeframe, e.g., 1-3 business days] from the time your order is placed and payment is received. We aim to process and ship your order as quickly as possible. Please note that processing times may be longer during peak periods or holidays.

5. Delivery Times

Delivery times depend on the selected shipping method, your location, and carrier handling times. The estimated delivery time for your order will be displayed at checkout. Please note that delivery times are estimates and not guaranteed. We are not responsible for shipping delays caused by factors outside of our control, such as weather conditions, carrier issues, or customs delays.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order’s progress by visiting the carrier’s website or using the tracking link provided.

7. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. You are responsible for all associated costs if an order must be reshipped due to an incorrect address.

8. Insurance

We offer shipping insurance options for your orders, particularly for high-value items. We recommend adding shipping insurance to protect your purchase against loss or damage during transit.

9. International Shipping Information

For international orders, please note the following:

  • Customs and Import Fees: You are responsible for any customs duties, taxes, or import fees imposed by your country.

  • Delivery Times: International delivery times may vary depending on customs processing, carrier handling, and other factors.

  • Shipping Restrictions: We may not be able to ship certain items to specific international locations due to legal or logistical reasons.

10. Shipping Policy Updates

DiamondJewell reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this page periodically to stay informed of any updates.

11. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

DiamondJewell
2218 Wildwood Street
Orrville, Ohio, United States
Phone: 330-683-5289
Email: info@diamondjewell.com
Website: diamondjewell.com