Refund and Returns Policy

Effective Date: January 18, 2025

At DiamondJewell, we are committed to providing you with exceptional quality and craftsmanship. We understand that sometimes a purchase may not be exactly what you had in mind, and we strive to make the return and refund process as straightforward as possible. This policy outlines our guidelines for returns, refunds, and exchanges.

1. Our Commitment to Customer Satisfaction

We value your business and want you to be completely satisfied with your DiamondJewell purchase. We take pride in the quality of our handcrafted jewelry and believe in the long-lasting beauty and value of each piece. If, for any reason, you are not entirely pleased with your order, please review the following guidelines to understand our return and refund procedures.

2. Return Eligibility – What Can Be Returned

To ensure a smooth return process, please adhere to the following eligibility criteria:

  • Timeframe: You must initiate your return within 30 calendar days from the date of your original purchase. This 30-day period is crucial for eligibility.

  • Condition: Returned items must be in their original, unworn, and undamaged condition. They should be free from any signs of wear, scratches, alterations, or other damage.

  • Packaging: All original packaging, including boxes, pouches, certificates of authenticity, and any accompanying materials, must be included with your return. Items returned without their original packaging may not be eligible for a refund.

  • Tags and Security: All original tags and security seals, if any, must be intact and attached to the returned item.

  • Proof of Purchase: You must provide your original purchase receipt or order confirmation as proof of purchase. We are unable to process returns without valid proof of purchase.

3. Items Not Eligible for Return

For hygiene and custom-made reasons, some items are non-refundable and non-exchangeable, including:

  • Earrings: For hygiene reasons, earrings are considered final sale and cannot be returned or exchanged unless they are found to be defective due to a manufacturing flaw.

  • Engraved or Customized Items: Any jewelry items that have been engraved, personalized, or customized to your specific requests are non-refundable and non-exchangeable, as these items are made specifically for you.

  • Items Damaged Due to Misuse: We cannot accept returns for items that have been damaged due to misuse, neglect, accidents, or improper care. Normal wear and tear is also not covered under our return policy.

  • Items Purchased from Third-Party Sellers: This policy only covers items purchased directly from DiamondJewell through our website (diamondjewell.com) or our official sales channels. Purchases made through other retailers or unauthorized sellers cannot be returned through this policy.

  • Clearance or Sale Items: Items purchased at a significant discount from our clearance or sale section may not be eligible for return or refund. Please review the product descriptions of these items carefully before purchase.

4. How to Initiate a Return – The Return Process

If your return meets all of the eligibility criteria, please follow these steps to initiate the return process:

  • Contact Customer Service: Within 30 days of your purchase, contact our customer service team at info@diamondjewell.com or call us at 330-683-5289. Please have your order number and details of the items you wish to return ready.

  • Obtain a Return Authorization (RA) Number: Our customer service team will provide you with a unique Return Authorization (RA) number, which is necessary to process your return.

  • Packaging Your Return: Securely package your item(s) in the original packaging, including all original components, and clearly write the RA number on the outside of the package.

  • Shipping Your Return: Ship your return package to the address provided by our customer service team. You are responsible for all return shipping costs. We strongly recommend using a shipping method that includes insurance and tracking, as we are not liable for lost or damaged packages during return transit. Please keep your tracking information for reference.

5. Inspection and Processing of Returns

Upon receipt of your returned package, our team will inspect the item(s) to ensure they meet the return eligibility criteria outlined in this policy. Please allow 3-5 business days for us to process your return. If the returned items are approved, we will process your refund.

6. Refund Methods and Processing Time

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. We do not offer cash refunds or refunds through alternative payment methods.

  • Refund Amount: You will be refunded the full purchase price of the returned item(s), excluding any original shipping charges, unless the return is due to an error on our part (e.g., incorrect item sent).

  • Processing Time: Once we have approved your return, please allow up to 10 business days for the refund to be processed and appear in your account. Please note that processing times may vary depending on your financial institution. We are not responsible for delays in payment processing due to third-party payment providers or banks.

7. Exchanges

Currently, DiamondJewell does not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund following the return process outlined above and then place a new order for the desired item on our website.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately (within 48 hours) at info@diamondjewell.com or call 330-683-5289. Please include photos of the damaged item and its packaging. We will work with you to arrange for a replacement or a refund, as appropriate, and cover return shipping costs for damaged or defective items.

9. Return Shipping Costs

Unless the return is due to an error on our part, you are responsible for paying all return shipping costs. We do not reimburse shipping costs for returns that are not due to a defect or error.

10. Modifications to This Policy

DiamondJewell reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this page regularly to stay informed of any changes.

11. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

DiamondJewell
2218 Wildwood Street
Orrville, Ohio, United States
Phone: 330-683-5289
Email: info@diamondjewell.com
Website: diamondjewell.com