Privacy Policy

Effective Date: January 18, 2025

At DiamondJewell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (diamondjewell.com), use our services, or purchase our products. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information, including:

  • Personal Information: This is information that can be used to identify you, such as:

    • Name (First and Last Name)

    • Billing and Shipping Address

    • Email Address

    • Phone Number

    • Payment Information (Credit Card details or other payment details, which are processed through secure third-party payment processors)

    • Account Username and Password (if you create an account)

    • Purchase History

    • Customer Service Communications (emails and notes about interactions with our customer service team)

  • Non-Personal Information: This is information that does not directly identify you, but may be associated with your device or internet usage, including:

    • IP Address

    • Browser Type

    • Device Type

    • Operating System

    • Referring Website

    • Pages Visited and Time Spent on Our Website

    • Cookies and Similar Tracking Technologies

    • Aggregated Data (Information that is collected and presented in a summary format that does not identify individual users)

2. How We Collect Your Information

We collect information through the following ways:

  • Directly from You: When you register for an account, place an order, subscribe to our newsletter, contact us through our website or customer service channels, participate in surveys or contests, or otherwise voluntarily provide your personal information.

  • Automatically: When you visit and interact with our website, we automatically collect non-personal information through cookies and similar tracking technologies.

  • Third-Party Sources: We may also receive information about you from third-party sources, such as payment processors, shipping providers, and advertising partners. This is limited to what is necessary for processing your orders or improving our services.

  • Social Media: If you interact with us on social media platforms, we may collect information from those interactions to improve our engagement and advertising campaigns.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and order confirmations.

  • Customer Service: To respond to your inquiries, provide support, and address any issues you may have.

  • Account Management: To manage and maintain your account, including password resets and order history.

  • Personalization: To personalize your experience on our website, including recommending products you may be interested in.

  • Communication: To send you emails related to your orders, account status, or updates to our policies, newsletters, promotions, and marketing communications (you may opt-out of receiving these).

  • Website Improvement: To analyze website usage and trends to improve the functionality, content, and user experience on our site.

  • Legal Obligations: To comply with legal and regulatory requirements, including responding to subpoenas or other legal processes.

  • Security: To protect the security and integrity of our website and prevent fraudulent activities.

  • Marketing and Advertising: To deliver targeted advertisements based on your interests and preferences (You can opt out of these via cookie preferences or ad settings)

  • Analytics: To analyze our traffic and customer base using aggregated data, enabling us to identify business needs and improve our site

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, including payment processors, shipping companies, email marketing platforms, and website analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, we may transfer your information to the acquiring entity, with due notification where applicable.

  • Legal Requirements: We may disclose your information to comply with legal obligations, such as to respond to court orders, subpoenas, or other legal processes.

  • Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or the safety of our users or others.

  • Marketing Partners: We may share some of your data with carefully vetted marketing partners to enhance our advertising. You can manage these preferences via your cookie settings or user account management areas.

  • Consent: When you grant explicit consent to share your information with certain third parties.

5. Data Security

We take the security of your personal information seriously and have implemented measures designed to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Secure Sockets Layer (SSL) Encryption: We use SSL encryption to protect your personal and payment information during transmission over the internet.

  • Secure Payment Processors: We use secure and trusted third-party payment processors to handle your payment information, and we do not store your credit card details on our servers.

  • Access Controls: We limit access to personal information to authorized personnel only.

  • Regular Security Assessments: We regularly assess our security measures to identify and address potential vulnerabilities.

  • Data Backups and Disaster Recovery: We regularly backup our systems to prevent data loss and ensure business continuity.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, analyze website usage, and deliver targeted advertisements.

  • Cookies: Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow us to remember your preferences, track your activity, and personalize your experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some features of our website.

  • Other Tracking Technologies: We may use other tracking technologies like web beacons, pixels, and scripts to analyze website usage and behavior.

7. Your Privacy Choices

You have the following choices regarding your personal information:

  • Account Information: You can access, update, or delete your account information by logging into your account on our website.

  • Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in the emails or by contacting us directly.

  • Cookie Preferences: You can manage your cookie preferences through your browser settings, and you can also visit our cookie consent banner or page, where applicable, to adjust your options.

  • Access and Correction: You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies.

  • Data Erasure: Under certain conditions, you have the right to request that we delete your personal information.

  • Data Portability: You may be able to request a copy of your data in a portable format.

  • Withdrawing Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our customer service team at info@diamondjewell.com or call 330-683-5289.

8. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

We may transfer your personal information to service providers located in other countries, including countries outside of your jurisdiction. In these cases, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

11. Changes to This Privacy Policy

DiamondJewell reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will be effective upon posting on our website. We encourage you to review this page periodically to stay informed of any changes.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

DiamondJewell
2218 Wildwood Street
Orrville, Ohio, United States
Phone: 330-683-5289
Email: info@diamondjewell.com
Website: diamondjewell.com