Sales Policy

Effective Date: October 13, 2024

At Diamond Jewell, we aim to provide our customers with a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our website https://diamondjewell.com/. By making a purchase, you agree to the terms outlined below.

1. Pricing and Product Availability

All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. We strive to ensure that the prices and product information are accurate, but errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price, even if the order has been confirmed.

  • Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.
  • Products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.

2. Order Processing

Once your order is placed, you will receive a confirmation email with details of your purchase. We typically process and ship orders within 1-3 business days, excluding weekends and holidays. If there are any delays in processing, we will notify you as soon as possible.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

Payment must be made in full at the time of purchase. Your card will be charged when your order is confirmed. All transactions are processed securely, and we do not store any payment information on our servers.

4. Shipping and Delivery

We offer both domestic and international shipping. Shipping rates and delivery times are calculated based on your location and will be displayed at checkout.

  • Domestic Shipping (U.S.): Delivery typically takes 3-7 business days depending on the shipping method selected.
  • International Shipping: Delivery times may vary based on your location and customs processing. Please be aware that international orders may be subject to additional customs fees or taxes, which are the responsibility of the buyer.

Once your order is shipped, you will receive a tracking number via email to track your package.

5. Order Cancellations

You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped. Please contact us at info@diamondjewell.com or call 330-683-5289 to request a cancellation. After 24 hours, if the order has already been processed or shipped, you will need to wait for the item to arrive and follow our return process.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order at info@diamondjewell.com with your order number and photos of the damage or defect. We will arrange for a replacement or provide a refund, including any shipping costs, if applicable.

7. Returns and Refunds

We offer a 30-day return policy for all eligible products. For full details on how to return an item, please refer to our Refund and Return Policy. Note that shipping fees are non-refundable, and customers are responsible for return shipping unless the return is due to an error on our part.

8. Sales Promotions and Discounts

Occasionally, we may offer sales promotions, discounts, or coupon codes. These promotions are valid for a limited time and cannot be applied to previous purchases or combined with other offers unless otherwise stated. Promotions are subject to change or termination at any time without notice.

9. Custom and Personalized Orders

Custom and personalized jewelry orders are final sale and cannot be returned or refunded. Please ensure all details are correct when placing your custom order, as changes cannot be made once the order is placed.

10. Contact Information

If you have any questions or concerns about your order or our sales policy, please contact us:

Diamond Jewell
📍 2218 Wildwood Street, Orrville, Ohio, United States
📞 330-683-5289
📧 info@diamondjewell.com