Refund and Return Policy
Effective Date: October 13, 2024
At Diamond Jewell, we take pride in the quality of our products and strive to ensure your satisfaction. If for any reason you are not completely happy with your purchase, we offer the following refund and return policy.
1. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging, including all accessories, certificates, and tags.
- Be returned within 30 days from the date of purchase.
Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error may not be eligible for a refund.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Personalized or custom jewelry
- Items purchased on final sale or during clearance events
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at info@diamondjewell.com or call us at 330-683-5289 to request a return authorization.
- Once your return request is approved, you will receive instructions on how to ship the item back to us. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
- Ensure that the item is securely packaged to avoid damage during shipping. We recommend using a trackable shipping service.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it was due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@diamondjewell.com to initiate the exchange process.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted.
- If you’ve done this and still haven’t received your refund, contact us at info@diamondjewell.com for further assistance.
7. Damaged or Incorrect Items
If you received an item that is damaged or incorrect, please contact us immediately at info@diamondjewell.com or call 330-683-5289 with your order number and details of the issue. We will provide instructions for returning the item and ensure you receive the correct or replacement item at no additional cost.
8. Contact Us
If you have any questions about our refund and return policy, please feel free to contact us at:
Diamond Jewell
📍 2218 Wildwood Street, Orrville, Ohio, United States
📞 330-683-5289
📧 info@diamondjewell.com
This Refund and Return Policy is effective as of October 13, 2024.
